02 recycle scam

[CJ1506]

Hi I posted off a fully functional iPhone XS, I only upgraded as offer on recycle was same as upgrade price. Packaged properly and sent off special delivery, then I received email saying it’s damaged and value is 80% less as screen issues. I just got the phone back and the screen is all green now and distorted. Anyone else had these issues?

[jonsie]

Absolutely nothing surprises me about O2 Recycle

Many such stories on the community pages

[Bambino]

@CJ1506 We had been led to believe that O2 Recycle were improving, but that doesn't seem to be the case in your instance. The only way to ensure you get the amount you were promised is to have photographic evidence of the condition of the device before you sent it off. Doesn't sound like you did that, unfortunately.

[CJ1506]

I’ve used them before with no issues, however this time they have been awful. Unfortunately I did not take photos as fine last time. When I spoke to them on the phone, they said normally they have pictures/videos to show damage but they didn’t have these, even when they had emailed me to say it was damaged.

[Bambino]

An expensive error to not have photos. @CJ1506, and a harsh lesson learned. Although we had heard that O2 Recycle had improved, your situation proves that to not be entirely true. We always suggest recycling through CEX or similar comapnies, who have better reputations than O2 Recycle.

[MI5]

@CJ1506 

You can always register a complaint https://www.o2.co.uk/how-to-complain

Resolver usually gets good results and even if it comes down to your word against theirs, O2 will be aware of the issue.

[TallTrees]

Hi @CJ1506 

just a thought I suppose it is your phone with the correct IMEI number?

Sorry to hear your difficulties with o2 recycle.

Good luck best wishes.