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Mjt1
Level 1: Joiner
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on ‎05-03-2025 10:28

on ‎05-03-2025 10:28

I have been a happy 02 customer for years.  I have two lines I use.  One is my mother’s.  She is 93.  She has been given 6-12 months to live.  She has af.   Cancer and dementia.  She will now be going into a home.  Never to use the phone again.  Yes she I have a contract.  However I’ve asked 02 to cancel this.  And they will only do so with full payment being made.  I am looking to put this information on as many sites as I can as I feel it’s very uncaring to a 93 year old with said conditions.  I’m looking to leave 02 on this grounds when my contract finishes.  As I feel they have made no effort to support a 93 year old terminal Ill lady. 

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MI5
Level 94: Supreme
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on ‎05-03-2025 10:40

on ‎05-03-2025 10:40

@Mjt1 

Not sure who you spoke to (I can guess) but they are wrong.

Speak to the dedicated team about this https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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