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unable to take incoming call

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alex9467
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on ‎22-06-2019 10:09

on ‎22-06-2019 10:09

My Nokia 2630 can make outgoing calls, it can take messages but unable to take incoming call. Please Help!

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Cleoriff
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on ‎22-06-2019 10:37

on ‎22-06-2019 10:37

@alex9467 

Have you got call diverts activated? http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

If not you may need a new sim.

You can order one online, or pop into your local O2 shop where they will swap your number for you.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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on ‎22-06-2019 10:37

on ‎22-06-2019 10:37

@alex9467 

Have you got call diverts activated? http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

If not you may need a new sim.

You can order one online, or pop into your local O2 shop where they will swap your number for you.

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎22-06-2019 10:50

on ‎22-06-2019 10:50

@alex9467 

Try dialing 1760 to turn off voicemail. 

Also check for any network issues here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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alex9467
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on ‎23-06-2019 09:11

on ‎23-06-2019 09:11

call diverted must have been activated, I don't know how or why but when I followed your advice all is now working fine. Thank you!

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Cleoriff
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on ‎23-06-2019 09:28

on ‎23-06-2019 09:28

@alex9467 wrote:

call diverted must have been activated, I don't know how or why but when I followed your advice all is now working fine. Thank you!

No problem @alex9467 . Pleased to hear it's all working ok now wink

Veritas Numquam Perit

Girl in a jacket
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