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the number you have called is not recognised

Zizi1
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an international number can call me and I was able to call them until about 3 days ago. Suddenly I’m getting “the number you have called is not recognised”. What’s going on and can someone from o2 please fix it.

 

To iterate - I have got the *correct* number - I’ve called many times, almost daily, I tried typing it as well - no difference. They can call me.

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Cleoriff
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@Zizi1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127443 Posts
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Registered:

@Zizi1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Zizi1 

Have you hit a spend cap or used all the minutes if you have an international bolt on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Zizi1
Level 1: Joiner
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I am not aware of a limit on minutes on international bolt on. I’ve done about 40min, so I hope not. I’m also able to call other international numbers, it’s just a specific one I have an issue with.


regarding limit - no, I have not reached the spending cap. 

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