o2 Won`t give me my money back !

[Anonymous]

o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !

[Anonymous]

Yes, they agree to refund my money in 72Hours.

[Anonymous]

Ok When did o2 tell you they were going to refund you in 72 hours please?

[jonsie]

As MI5 says, a refund normally takes 14 working days unless they have agreed to a special payment?

[Anonymous]

14 days ago.

[Anonymous]

they promised me get my money back in 72 hours.

[Anonymous]

Refunds normally take 14 days.

If you want clarification then I would advise you contact customer services on 202 from an o2 mobile or 0844 809 0202

[Anonymous]

Just a thought but you haven't changed your bank account since last July have you?

If you have then payment may have gone back to that account? ?? Just a thought

[Anonymous]

I contacted customer service three times ( every three/four days ) and I still waiting for refund.

[Anonymous]

I have still same account number/bank.

[Anonymous]

This is very strange and sad as o2 treats customers