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Anonymous
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o2 Won`t give me my money back !

o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !

Anonymous
Posts: 0

Re: o2 Won`t give me my money back !

Hello and welcome to the Community. We are all customers here.

When you decided to end your contract did you call o2 on 202 to give notice?

Your contract, after the (usual) 2 year period doesn't end, your tariff will continue on a month by month basis on the same terms.

Posts: 87,054
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: o2 Won`t give me my money back !

That's unfortunate. CS are usually very good at rectifying their faults.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: o2 Won`t give me my money back !

My contract has been finished last year 07/2013 !!!

Anonymous
Posts: 0

Re: o2 Won`t give me my money back !

So when did you ask CS to cancel the contract and when did o2 actually cancel it?

I am trying to ascertain if you thought the contract was cancelled on one date but o2 continued to charge you line rental for a period after?

Or did you cancel your contract before the 2 years were up?
Posts: 87,054
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: o2 Won`t give me my money back !

I'm guessing you didn't cancel it though?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: o2 Won`t give me my money back !

 I had to speak to Customer Service three times they says it is O2 FAULT but I still waiting for my money back..

Posts: 68,874
Topics: 545
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Registered: ‎04-01-2009

Re: o2 Won`t give me my money back !

At what point did you notice they were still taking payments?

Posts: 87,054
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: o2 Won`t give me my money back !

Well it's 14 working days usually so when did they agree to refund you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: o2 Won`t give me my money back !

Mac406

Please can you help us to help you. Please could you provide more detail I.e. answer the questions raised so we can understand your frustrations.

As we are customers here we don't have access to your account so in order to help you we need more info please.