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not getting texts

OldLady76
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Hi everyone, Just bought a Nokia3310 mobile. I do'nt want the Internet or anything fancy. I've received texts from o2 & from various friends On different networks, but the most important person who I keep in touch with cannot send me texts. Although he is with o2. Has anyone the answer please!

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MI5
Level 94: Supreme
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@OldLady76 Open your contact for that person and check you haven’t accidentally blocked them. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@OldLady76 Open your contact for that person and check you haven’t accidentally blocked them. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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EmilieT
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Good morning @OldLady76, did you get a chance to check if you had blocked this contact, as suggested above? It'd be great if you could let us know how you're getting on, so we can advise further if needed slight_smile

 

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OldLady76
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Hi everyone, sorry not to have got back to you all sooner but have had a lot of things going wrong! Everything ok with the mobile now & yes, I had accidently blocked my friend. was not used to the phone & at my age It takes longer for things to kick In. I took the mobile to the 02 shop which Is a 50mile round trip to get it sorted. So now am very happy with my new mobile which Is on 02 pay as you go. Thanx once again. xxx 

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MI5
Level 94: Supreme
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Glad you're sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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