Solved: Re: not getting texts

OldLady76 · ‎18-01-2019

Hi everyone, Just bought a Nokia3310 mobile. I do'nt want the Internet or anything fancy. I've received texts from o2 & from various friends On different networks, but the most important person who I keep in touch with cannot send me texts. Although he is with o2. Has anyone the answer please!

MI5 · ‎18-01-2019

@OldLady76 Open your contact for that person and check you haven’t accidentally blocked them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-01-2019

@OldLady76 Open your contact for that person and check you haven’t accidentally blocked them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎21-01-2019

Good morning @OldLady76, did you get a chance to check if you had blocked this contact, as suggested above? It'd be great if you could let us know how you're getting on, so we can advise further if needed

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OldLady76 · ‎26-01-2019

Hi everyone, sorry not to have got back to you all sooner but have had a lot of things going wrong! Everything ok with the mobile now & yes, I had accidently blocked my friend. was not used to the phone & at my age It takes longer for things to kick In. I took the mobile to the 02 shop which Is a 50mile round trip to get it sorted. So now am very happy with my new mobile which Is on 02 pay as you go. Thanx once again. xxx

MI5 · ‎26-01-2019

Glad you're sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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