Watch esim

[Stubaru1973]

I have purchased a Samsung watch from argos 

It's a cellular version 

Because I did not purchase phone from o2 directly they are refusing to let me use the watch with my plan

Surely this is unfair

[Enlli]

Have a read of this. A quick glance and I can't see a restriction. But I've not had time for a full read

https://www.o2.co.uk/termsandconditions/mobile/samsung-watch-airtime-plan-terms

[MI5]

@Stubaru1973 

There's no restrictions regarding the place you purchased it from, but you have to go into an O2 store to set it up.

Guide here Guide: Connecting your Samsung Smartwatch 

[Stubaru1973]

I was in store and rang up

They were insistant that if not purchased direct from o2 I couldn't use it I n o2

[MI5]

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@Stubaru1973 wrote:

I was in store and rang up

They were insistant that if not purchased direct from o2 I couldn't use it I n o2

---

Bull**** Try a different store who knows what they're doing.

[Stubaru1973]

No still no good

Rang o2 today 

After being passed about at least 10 times was told I couldn't do this as watch purchased from argos not o2

I have raised this as a complaint with them now

[MI5]

@Stubaru1973 

As above, it cannot be done on  the phone to O2.

It MUST be done in store by following the steps in the guide I posted above.

[Stubaru1973]

Was in another store today and they said the same

Cannot do it itnwatch not purchased from o2

[MI5]

@Chris_K 

Is this a policy change or just poorly trained store staff?

[Sweeneysnaps]

Hi, I've just got my watch from samsung and when researching on Samsung website, it states this about watch4, earlier version, I'm now panicking....

https://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-the-4g-connection-on-my-galaxy-wat...

Please keep this thread updated as I'm worried I won't be able to use it