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Visual Voicemail on Lumia 930 Not Availalble

Anonymous
Not applicable

on ‎04-09-2014 16:39

on ‎04-09-2014 16:39

I've read the instructions in detail but I can't switch this on - the option for VVM here just isn't listed - I'm using WP8.10.12397.895 which is reported as the most recent version, and I'm on an O2 pay monthly contract - help!

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MI5
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on ‎29-09-2014 09:27

on ‎29-09-2014 09:27

Thanks Chris - I did fear that was the case......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎29-09-2014 09:27

on ‎29-09-2014 09:27

So does that mean I will not get that option? Or do I just have to wait?
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Chris_K
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on ‎29-09-2014 09:40

on ‎29-09-2014 09:40

@Anonymous wrote:
So does that mean I will not get that option? Or do I just have to wait?

Unfortunately it means VVM won't be available to you. We have been working with vendors to see if we can get VVM working on open market softwares but unfortunately it isn't possible to enable VVM on those without it also activating for all MVNO customers (eg, Tesco Mobile, GiffGaff, other MVNO's that run on O2) which could result in loss of voicemail for them.

We continue to work with vendors to try and make this possible but for the foreseeable future, the VVM option will only be available on handsets with the O2 firmware installed.


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Anonymous
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In response to Chris_K

on ‎30-09-2014 11:48

on ‎30-09-2014 11:48

I was advised to post this here for a better chance at help. 
 
 Visual Voicemail on Nokia Lumia 930 errors on activation

on ‎30-09-2014 10:47

I've been trying to activate visual voicemail on my Lumia 930 for a while now but i just keep getting errors and all the support people i've spoken to don't seem to know much about it...

 

When i turn the visual voicemail to on I receive a text saying 'Sorry, your number doesn't support visual voicemail, so we can't set it up yet. Please go to www.02........' and if i leave it going long enough i get an error on the phone that says ' Oops! Something happened and we couldn't set up visual voicemail. Make sure you have a mobile signal and try again. You may also need to contact your mobile operator to enable this on your current plan.' and then it goes back to off. 

 

OS version: 8.10.120397.895

Firmware Version: 02061.00066.14252.51002

 

Let me know if you need any other details and I'll post them too. 

 

If i need to speak to support to get my tariff changed then can you tell me exactly what it would need to be. I've spoken with support and the last person I spoke to admitted they'd been given no training on windows phone 8.1 and didn't even know they could do visual voicemail.

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Anonymous
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on ‎30-09-2014 13:50

on ‎30-09-2014 13:50

Chris_K

I also have a new Lumia 930 with the firmware version of 02061.00066.14353.31004. The phone was purchased from CPW on an O2 pay monthly contract. So it wasn't purchased SIM free. From what I gather, this firmware version isn't compatible with VVM?
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MI5
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on ‎30-09-2014 14:36

on ‎30-09-2014 14:36

@Anonymous wrote:
Chris_K

I also have a newLumia 930 with the firmware version of 02061.00066.14353.31004. The phone was purchased fromCPW on anO2 pay monthly contract. So it wasn't purchasedSIM free. From what I gather, this firmware version isn't compatible withVVM?

Yours will definitely be open firmware and no chance, yet, of getting VVM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎30-09-2014 14:46

on ‎30-09-2014 14:46

Mine's definitely o2. Even has the o2 splash screen on startup. 

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MI5
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on ‎30-09-2014 14:49

on ‎30-09-2014 14:49

@Anonymous wrote:

Mine's definitely o2. Even has the o2 splash screen on startup. 

Yours should work Graham - The only possibility is the wrong data tariff but I was waiting for Chris to come back with any questions.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎30-09-2014 22:43

on ‎30-09-2014 22:43

I've the same software and firmware as you, O2 retail phone and I have VVM set up. Must be a tariff issue......
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Anonymous
Not applicable
In response to Anonymous

on ‎01-10-2014 09:26

on ‎01-10-2014 09:26

It looks like that because i'm a business customer. For some reason we seem to get a different (reduced) feature set... Although it's taken over a week of calls and emails to support for someone to suggest that as a reason....

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