Unlocking my Sony Xperia

Jayhall91 · ‎24-01-2019

I have requested O2 to unlock my phone and have just received an email back saying it was already unlocked. However this is not the case as have tried a Three sim card as well as a virgin sim in the phone. I am then asked for a sim network unlock code which I don't have. Why can O2 think it is unlocked when it isn't

Bambino · ‎24-01-2019

@Jayhall91 See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I DO NOT WORK FOR O2

MI5 · ‎24-01-2019

@Jayhall91 ever since O2 stopped locking phones, the system has been screwed up.

I'll tag @EmilieT who can usually help out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jayhall91 · ‎24-01-2019

Cheers Its so frustrating

EmilieT · ‎25-01-2019

Hi @Jayhall91, and welcome to the forum I'm sorry to hear you're having some trouble with your unlock request, but I'd happily get someone to look into it. I'll send you a Private Message ont he forum shortly to gather a few more details first.

Thanks @MI5 for the mention, and @Bambino for the guide!

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Unlocking my Sony Xperia

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