Unlock code for E5573B

[ab22]

Hi

Like others, (although I bought the device from O2) I'm still waiting after more than the ten working days suggested. 

As noted previously, the (O2 suggesed) email support service has been shut down, a supplied liveperson link doesn't work; and O2  support chat could only ask for all the details again, and re-submit the  code request.

Is there no way to find out what's going on & actually get it unlocked ?.

I use the device in an area with very patchy O2 data, despite being in a town centre... so would like to try a different provider. Standing in the street to get useful internet isn't good, especially during rain :).

Thanks in advance

[anticpated]

Try a new SIM and you may find it is already unlocked.

[anticpated]

I think generally speaking these huawei Wi-Fi dongles are rubbish.

[MI5]

@ab22 

General unlocking advice here Guide: Unlocking an O2 phone to use a different SIM card 

Following the link in your MyO2 is the best way forward.

I'll also tag @EmilieT to help if it is required.

[EmilieT]

Good morning @ab22, and sorry to hear you're having some trouble getting this device unlocked! Did you follow the process in the guide above already? 

If you need more help after trying that out, please do give us a shout

[ab22]

Hi

I followed the instructions, yes.

My details weren't accepted, so eventually, a support chat session took them & successfully placed a request.

A confirmation email was received, saying might be up to 10 working days.

After 10+ working days, I contact support chat again. They say no way to see what's going on : all they can do is place another request.

They did that, and I got another conformation email, same as the first one.

'  I'm sorry, we have not been able to provide you with unlatching code for
your device at this time as it has been requested from manufacturer. It
will be sent as soon as we receive it, this can take up to 10 working
days.   '

I've read here how some have waited months to get an unlock code : is that really all I can do... just wait ?. I need the device on Wednesday.

Thanks

[EmilieT · Accepted solution]

@ab22 It sounds like you've already done all you can do and it's being processed as it should, but I can get someone to double check if there's any way to get it all sorted faster if you'd like as it sounds urgent. I'll need a few more details first and will send you a Private Message shortly

[MI5]

@ab22 

Have you tried it with another sim card as it may be unlocked already?

[ab22]

Thank you, that was the first thing I tried.

[ab22]

It's resolved now. My thanks to everyone who responded, and EmilieT for checking with the gurus & messaging me the code once it arrived from Huawei.