on 16-10-2020 15:58
I recently got a new Doro 5516 but am unable to send emails from my Plusnet account. I can receive them with no problems but as soon as I try to send one a message pops up instantly saying 'sending' and then another which says 'failed'. I have played around with various settings such as port numbers etc: I contacted Doro and was told to raise the issue with the network provider, however the advisor in the local o2 shop wasn't helpful - in fact he didn't even know how to switch the phone on. I returned the phone to Mobile Phones Direct who replaced it without any qualms, however, none of the above has resolved the issue. I notice from the community pages that quite a few people have this problem.
I would be eternally grateful if anyone could tell me what settings I should be using together with any other useful hints.
Many thanks.
on 16-10-2020 16:05
Try these in your outgoing (smtp) settings.
on 16-10-2020 16:08
on 16-10-2020 16:08
on 16-10-2020 17:53
on 16-10-2020 17:53
I'm sorry I don't understand your last message. What are you asking me to do.
on 16-10-2020 18:32
on 16-10-2020 18:32
You need to open the email settings on your phone, go to the outgoing mail settings and enter the details as posted above.
on 16-10-2020 19:52
on 16-10-2020 19:52
Thank you for your reply unfortunately I still cannot send email. My Settings are as follows;
Server
on 16-10-2020 19:55
on 16-10-2020 19:55
Thank you for your reply, unfortunately I still cannot send emails. My settings are as follows;
Server relay.plus.net
Port 587
Security SSL/TLS
Authentication OFF
on 16-10-2020 19:56
on 16-10-2020 19:56
Change security to <none>
on 16-10-2020 20:01
on 16-10-2020 20:01
Changed security to off - send failed again
on 16-10-2020 20:30
on 16-10-2020 20:30
Authentication on and enter your username and password.