16-10-2020 15:58
I recently got a new Doro 5516 but am unable to send emails from my Plusnet account. I can receive them with no problems but as soon as I try to send one a message pops up instantly saying 'sending' and then another which says 'failed'. I have played around with various settings such as port numbers etc: I contacted Doro and was told to raise the issue with the network provider, however the advisor in the local o2 shop wasn't helpful - in fact he didn't even know how to switch the phone on. I returned the phone to Mobile Phones Direct who replaced it without any qualms, however, none of the above has resolved the issue. I notice from the community pages that quite a few people have this problem.
I would be eternally grateful if anyone could tell me what settings I should be using together with any other useful hints.
Many thanks.
16-10-2020 20:42
16-10-2020 20:54
16-10-2020 20:54
Change relay.plus.net to smtp.plus.net
16-10-2020 21:09
16-10-2020 21:20 - edited 16-10-2020 21:20
16-10-2020 21:20 - edited 16-10-2020 21:20
Are you sure username and password is correct @Maddy
and is your email address a plusnet one?
17-10-2020 12:35
17-10-2020 12:50
17-10-2020 12:50
I'm reaching the limit of what I can suggest remotely @Maddy
Is it the same on mobile data and wifi or just one data connection method?
17-10-2020 13:05