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Being charged for something I did not agree too

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A_Hurter3
Level 1: Joiner
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on ‎17-02-2022 16:10

on ‎17-02-2022 16:10

I am charged for something I did not agree too. Package sent in error, which I sent back via DPD.  How does this happen and have received a letter in the post stating that I have agreed to an apple iPad????????  Unable to phone or receive calls except via what’s app.  I need assistance asap.  An email address of an individual at O2 please, so that I may further explain.  Kindest regards Angela Hurter - angela.hurter3**Personal info**

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MI5
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on ‎17-02-2022 16:18

on ‎17-02-2022 16:18

@A_Hurter3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎17-02-2022 16:18

on ‎17-02-2022 16:18

@A_Hurter3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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