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Unable to connect to WiFi O2 hotspot

SarahClark
Level 1: Joiner
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on ‎09-12-2018 17:30

on ‎09-12-2018 17:30

I have recently bought a Huawei p20 and I am unable to connect to the O2 WiFi where I work. It is a free hotspot and worked perfectly on my old phone. I can connect through settings but when I open web browser nothing happens. No please register this device or welcome back to WiFi screen. My number has stayed the same.
Please help. I used a third of my data just during my lunch break 😞
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jonsie
Level 94: Supreme
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on ‎09-12-2018 17:39

on ‎09-12-2018 17:39

Try putting 1.1.1.1 in the browser address or 1.0.0.0

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎09-12-2018 17:41

on ‎09-12-2018 17:41

@SarahClark 

You need the MAC address of the old phone removing from your account.

Easiest way is probably to call customer services but if you type 1.0.0.0 into your browser when connected, you should get the login screen where you need to tapp on "not you" which will delete your account and allow you to reregister.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎10-12-2018 10:07

on ‎10-12-2018 10:07

Good morning @SarahClark, and welcome to the forum Wave Did you get a chance to try out the suggestions above? Any progress connecting to the hotspot?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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