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Not connecting to network

Leans
Level 1: Joiner
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on ‎23-11-2022 05:54

on ‎23-11-2022 05:54

Just got a new SIM, topped up and it works in my old phone but won't work in my new samsung. Tried other SIMs in my Samsung and they work so it isn't the phone either. It's saying unable to connect to network or emergency calls only. I've tried resetting phone, software updates, manually selecting the carrier, restoring phone to factory settings, checking APN- no luck with anything.

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MI5
Level 94: Supreme
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on ‎23-11-2022 07:58

on ‎23-11-2022 07:58

@Leans 

Is the new phone unlocked to all networks?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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