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Teltonika Router with O2 Sim Pay and Go data Sim.

Anonymous
Not applicable

on ‎19-08-2016 13:27

on ‎19-08-2016 13:27

Dear All,

 

I recently purchased a Teletonika RUT 550 4G Router which takes a data Sim card. I purchased an O2 pay as you go data Sim and loaded it with 500MB of credit.

 

I have so far been unable to get the router to connect to O2. It has excellent 4G signal strength but what ever combination of APN settings I put in it will not connect.

 

I have swapped to an EE data Sim and it has worked fully but the coverage is much better from O2.

 

Any help would be gratefully received.

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jonsie
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In response to Anonymous
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on ‎22-08-2016 14:09

on ‎22-08-2016 14:09

Don't go for a business sim. Far cheaper to get a device that is recognised on O2's systems.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎22-08-2016 16:05

on ‎22-08-2016 16:05

Strange, but I've never know own a device not work due to it not been on o2's system before.
I think that is Bull.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎31-08-2016 14:33

on ‎31-08-2016 14:33

Hi @Anonymous did you manage to get your router working? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable
In response to Martin-O2

on ‎04-12-2017 10:19

on ‎04-12-2017 10:19

I have a similar problem (but with a three SIM). I think it's because the SIM wants to be registered - and that has to be done in a simpler device (eg. a smart phone)

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