Still waiting for 02 to change my number ova been waiting 27 hours now

[Anonymous]

I lost my o2 sim card the other day went to the shop and brought a new one I foned customer service and after giving them my old  and the new number I was told it would take 24 hours to change it ova that was 12.00 yesterday. So this morning the problem is still the same so I foned customer services yet again this morning after been keeper on hold for 20 mins to be told that's it does not take 24 hours argghhhhhhhh so he told that it would be done in a hour and guess what is still not changed ova I'm really angry with o2 and for the 1st time very disappointed what a joke think I'm guna cancel my contract and go with a different company 

[Anonymous]

Hi,

I've been reading elsewhere about others having similar problems for the last 24/36 hours.  that and sim cards only half registering.  I have read that there could be a backlog due to the issues suffered by o2's it systems.  Best advice is to keep switching your phone off/on every hour orso.  if you call o2, you will likely end up in a long Q due to the number of calls they will be receiving because of yesterday/today's outage.

Sorry I can't be more helpful.  The number process does usually just take an hour, they say 24 to cover themselves in case it takes longer.  Obviously today is not your average day for them.

Regards

[macblank]

U may have noticed a big **bleep** up recently.

This seems to be delaying SIM updates.

Hopefully this is resolved now.

[jonsie]

There is only the odd post now so it seems most are up and running thankfully:smileyhappy:

[perksie]

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@jonsie wrote:

There is only the odd post now so it seems most are up and running thankfully:smileyhappy:

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All quiet on the Western Front now Mr Jonsie!