Re: Santander Online Banking - Page 3

Anonymous · ‎02-01-2015

Hi,

Is anyone else experiencing issues accessing Santander Online banking on Windows Phone?

When I try to access this by visiting santander.co.uk, I click Log on and it says "We're having trouble displaying this page". This happens on a Lumia 1520 and 635 on several different WiFi connections as well as on 3G/4G. It works fine when I try on an iPhone or Android.

I've tried clearing the cache on both Windows Phones and have tried four browsers.

Anyone any ideas?!

Thanks

Anonymous · ‎03-01-2015

Works ok on my desktop too, as well as a load of other devices I have access to, except my two Windows Phones. I really don't understand how this can be.

gemz4the1 · ‎03-01-2015

Are you able to access other sites on your Windows phone?

Maybe wait until Monday to see if it is sorted as other members have mentioned on other threads about issues with their banks (me included) so they may just be temporary offline in intermittent phases for certain devices.

Anonymous · ‎03-01-2015

Yeah all other websites work ok.

Cleoriff · ‎03-01-2015

@Anonymous wrote:
Yeah all other websites work ok.

Then as you said yesterday if it is when you try to log in with your windows phone...and this has been happening for weeks...it appears to be some compability issue with the phones (if you can actually log in using other devices?)

Veritas Numquam Perit

MI5 · ‎03-01-2015

Have you called the helpline as suggested earlier?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-01-2015

Yes, I called the helpline they asked me to clear my cache and truly another browser.

Does anyone have any ideas about this? or are experiencing the same issue on Windows Phone?

Anonymous · ‎03-01-2015

We need another member with a windows phone with a Santander account 😔

Have you tried asking on the Wp forum ?

MI5 · ‎03-01-2015

@Anonymous wrote:
Does anyone have any ideas about this? or are experiencing the same issue on Windows Phone?

2 of us here have tried and can get to the log in page ok, but neither of us have actual accounts to log into to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gemz4the1 · ‎04-01-2015

@MI5 wrote:
@Anonymous wrote:
Does anyone have any ideas about this? or are experiencing the same issue on Windows Phone?
2 of us here have tried and can get to the log in page ok, but neither of us have actual accounts to log into to.

I have an account but no Windows phone lol

MI5 · ‎04-01-2015

@gemz4the1 wrote:
@MI5 wrote:
@Anonymous wrote:
Does anyone have any ideas about this? or are experiencing the same issue on Windows Phone?
2 of us here have tried and can get to the log in page ok, but neither of us have actual accounts to log into to.
I have an account but no Windows phone lol

Send me your log in and I'll try it on my phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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