Roaming in Spain

[Anonymous]

Hi! First post and I'm here in desperation! Arrived in Spain yesterday morning with my LG Nexus 4 and I have had zero connection since. I'm on WiFi at the villa now, but that's it. I've ticked the roaming box in settings, I have had a roaming bolt on since 2012 which I assume is still active...switched on and off, tried airplane mode...What now??

[Anonymous · Accepted solution]

Hi @Anonymous and Welcome to the a forum,


Turn the phone off, remove the sim and clean it , remove the battery (handset dependant) replace them and turn the phone back on.

Are you able to check if the Spanish Network is not having issues themselves ?

You may need to contact O2 Customer Services to have your account looked at or use the Online Live Chat facility.

All forms of contact numbers and online Live chat are here : http://www.o2.co.uk/contactus

Help link ref travel https://www.o2.co.uk/shop/international/using-phone-in-europe

O2 Travel App : http://www.o2.co.uk/apps/travel

As a last resort if your phone is unlocked to all networks you could use a Local Sim Card until you get home to have some form of connection away from WiFi

Let us know how you get on.

[Anonymous]

Thanks, I'll try the sim cleaning. Hubs is on o2 and no issues, so its not the network..

[Anonymous]

You're Welcome.

[Cleoriff]

Hi @Anonymous 

I am in Spain as well and my S3 is working fine. No mast problems at all (In fact a better signal than in UK..)

I just turn my phone on at the airport and it automatically finds the best network. Movistar in my case

Once I had a problem and had to do a manual search for a different network.

The only  other thing I thought of...did you inform O2 Customer Services that you were flying abroad?

My daughter who is with me,  had to do that before she left the UK.

Hers is a new phone, new contract and the first time she has been abroad...

[jonsie]

If you have network selection on Auto, go into the settings and try to select a network manually. You should be able tp select Moviestar or Orange.

settings >> more networks >> mobile networks >> network operators

[Anonymous]

I have Nexus 4 and 5 and I am in Spain a lot.The nexus phones do have problems with Spanish networks.I use a digimobil sim in both phones to get internet.Works out to 10 Euro's for 1GB of data.Do not put a Lebara sim in  a Nexus phone.You will not get internet.It is miles cheaper to use a Spanish sim

[Cleoriff]

I agree it is cheaper to use a Spanish sim......if the phone is unlocked. Only problem is..all the contacts will be on the old sim...which is a bit of a pain.

I actually have two phones ..One has a Spanish sim in with all my contacts already transferred before I come to Spain.

However as I don't seem to have any problem with my S3 I rarely use my spanish sim phone. All my contacts are in the UK...so it would work out more expensive

[Anonymous]

Good to know about pricing.

@Cleoriff many now keep contacts in their phone memory or both. So accessing contacts hopefully shouldn't be an issue. Or you can copy the contacts from the sim to the phone.

And backup to gmail for easy access.

[Anonymous]

It would be best to use a local sim for data but I would imagine calling the uk would be expensive on that sim just like calling Spain is expensive on O2