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Returned handset

evehamond20
Level 1: Joiner
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on ‎05-10-2020 14:24

on ‎05-10-2020 14:24

How long does it take for a handset to be processed as a return? sent 5 days ago and still heard nothing back 

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MI5
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on ‎05-10-2020 14:32

on ‎05-10-2020 14:32

@evehamond20 

Normally around 2 weeks (10 working days).

If you've not heard anything after that, chase it up with O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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