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Radley Smart Watch not Pairing

Jane111
Level 1: Joiner
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I can’t get my Radley Smart watch to connect to my iPhone, on an o2 contract but phone not purchased through O2, any ideas, thanks

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Enlli
Level 68: Extraordinaire
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I'm under the impression that these watches connect by Bluetooth therefore O2 should not come into the equation.

https://www.radley.co.uk/help/smart-watch-instructions

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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