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on 21-02-2013 09:53
The screen of my Nokia Lumia 800 blanks out when I make a call and does not reappear. This means when I make a call I cannot hang up and have to press the power button for 10s until the phone shuts down.
Can someone help me with this.
I was going through the help suggested by the online chat until it cut me off, very annoying!!
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on 21-02-2013 10:21
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on 21-02-2013 10:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-02-2013 10:08
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-02-2013 10:11
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on 21-02-2013 10:11
How do I do that?
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on 21-02-2013 10:21
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on 21-02-2013 10:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-02-2013 11:03
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on 21-02-2013 11:03
Thanks for you response.
I had not realised that the sensor was in the top right hand corner of the screen. Basically there is a light sensor so if it is dark it thinks the phone is on your ear (you can test this by putting your finger over it when the phone is not by your ear).
My screen guard was a bit dirty and tatty in that corner which was stopping the light getting through. So a new screen guard and all is well. Unfortuantely the person on the O2 chat help thing did not suggest this as a posible cause, so I now need to cancel the repair booking!
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on 21-02-2013 11:07
@crh75 wrote:Thanks for you response.
I had not realised that the sensor was in the top right hand corner of the screen. Basically there is a light sensor so if it is dark it thinks the phone is on your ear (you can test this by putting your finger over it when the phone is not by your ear).
My screen guard was a bit dirty and tatty in that corner which was stopping the light getting through. So a new screen guard and all is well. Unfortuantely the person on the O2 chat help thing did not suggest this as a posible cause, so I now need to cancel the repair booking!
You'd be surprised at the amount of repairs booked in that are just little things like this!
If all our customers turned to this forum beforehand then the repair centre would probably be a very quiet bunch
You can use the online chat or call customer services with the repair booking number (Should start with 100-...) and they can cancel the courier for you.
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on 21-02-2013 11:16
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on 21-02-2013 11:16
I will do when I get the number - it has not been emailed to me yet!
One would expect to get better, or at least as good, help directly with the helpline than on the forum!
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on 21-02-2013 11:19
If you dial *#06# it will bring up your IMEI number. They can also use this to track your repair.
And agreed, I think a lot of Customer Service advisors could learn a thing or two from around here!

