Order of Pixel Watch 2

[spinal2k]

Hi,

I ordered a Pixel Watch 2, in the payment I chose to pay with paypal, I was charged by paypal, but the website crashed on the redirection to the rest of the device purchase process.

I can't see my new order on my orders list, but I do see the charge on paypal. I can provide with more information if necessary.

Cheers

[MI5]

@spinal2k 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

[Pixelwatch]

Still waiting after calling O2 twice 0800 081 0255. This is a real joke. I suspect we will get the watch, just not sure when. Certainly what we paid is £100 less than anywhere else is selling it for so it will be worth it if it arrives. I do think it is important to make this public so others who order from O2 will not be crushed like ys by the non arrival. I suggest Trustpilot and the like. Perhaps even a review on Google.  Fingers and toes crossed that it arrives very soon. 

[Oxonian]

I would suggest that you @Pixelwatch contact the social media team - you have been given the details by @MI5 above. 

The social media team are based in the UK and have a good record for solving customer problems. 👍