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Forum Posts

Resolved! My order hasn’t arrived

I placed an order that should have been here on Monday and it still hasn’t arrived. I’ve tried tracking it and it just says when it’s dispatched but it’s been stuck like that for the last 3 days! I’ve tried to contact O2 but I can’t seem to talk or g...

Rawlinson by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Missed payment

My payment for my Nintendo switch got rejected as there was something silly like 1p less in my account, chat hasn’t been available at all and I don’t know how to make the payment or when you will reapply for the payment?

Laujay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Beats

Please can someone help, I’ve ordered my beats on the 11/11 and haven’t received them yet. My order is all complete but I can’t get through to customer services either pls help or any advice would be great. thanks

KT2021 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bought Samsung Galaxy Buds

So I bought a pair of Samsung Galaxy Buds2, received an out of stock alert, then received an email basically saying they'd despatched my order. What was delivered today? An envelope with nothing but a leaflet inside. What can I do here?

Resolved! O2 Support is an absolute rubbish system

O2 Support is an absolute rubbish systemI have tried to chat with someone but a could not. I spent 30 minutes on the O2 site and this is chaos. The chat with the rubbish Aura robot is really bad, time-waster!!!! How can I speak with a human????????

aladar by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! WiFi and 4g

The past few days at the top of my phone it is showing WiFi and 4g at the same time.. it has never done this before. So is it using both my data and connecting to WiFi??

Becky82 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM? Registration failure

Hi. I'm trying to set up my Huawei mobile WiFi device but it keeps saying registration failure. I can't find a way to contact O2 online, using the app just seems to throw me back in to a circular round of the same thing... 路‍

SeanT999 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4G+ network coverage, phone previously on EE.

Hi, does anyone know what bands my phone has to have to get 4G+I have been given a Note 10+ as my previous phone broke and it doesn't seem to get 4G+, the phone was initially used on the EE network. I'm thinking it's an issue with the available netwo...

Paul820 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Ivana

Hello,I would like to end my contract and start a new one 

Ivana by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Blackberry Curve support ending

Hi there. I've received a notification that from January 2022 older Blackberry devices will no longer be supported. When I've looked at the O2 website it's not clear if this just relates to internet and the phone will still work for calls and texts.I...