O2 App not working on Lumia 630 (Win 8.1)

[Anonymous]

Hi All,

Just wondering if anyone else has or had this problem? Signed in two days ago to check my bill and it was working fine and yet, when I try tonight no such luck.  All I get is the "Ooppss, we can't sign you in" message. Made two attempts before rebooting the phone then tried another two times - nope - still unable to get logged in. 

Logged into the O2 website instead.

Any suggestions?

[jonsie · Accepted solution]

Can uou try again this morning?

Sometimes it goes offline at night to update.

If you still have problems, try deleting and reinstalling the app. Other than that, you may have to call customer service to reset your account.

[MI5]

Let us know if it's working today.
If not I'll flag @Toby so he can feedback.

[Anonymous]

Thank you to you both for the responses. 

@jonsie Tried again this morning, still didn't work. Deleted, uninstalled then reinstalled the app - worked fine.  Checked again to make sure and no further problems. I did suspect that it may be the fact that my contract has just days to run before I can upgrade, because even that can cause the odd thing to crop up.

@MI5 Working now but only after reinstalling the app.

Many thanks 🙂

[MI5]

Good news

[jonsie]

Glad you sorted it