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O2 App not working on Lumia 630 (Win 8.1)

Anonymous
Not applicable

Hi All,

 

Just wondering if anyone else has or had this problem? Signed in two days ago to check my bill and it was working fine and yet, when I try tonight no such luck.  All I get is the "Ooppss, we can't sign you in" message. Made two attempts before rebooting the phone then tried another two times - nope - still unable to get logged in. 

 

Logged into the O2 website instead.

 

Any suggestions?

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jonsie
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Can uou try again this morning?

Sometimes it goes offline at night to update.

If you still have problems, try deleting and reinstalling the app. Other than that, you may have to call customer service to reset your account.

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jonsie
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Can uou try again this morning?

Sometimes it goes offline at night to update.

If you still have problems, try deleting and reinstalling the app. Other than that, you may have to call customer service to reset your account.

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MI5
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Let us know if it's working today.
If not I'll flag @Toby so he can feedback.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Thank you to you both for the responses. 

 

@jonsie Tried again this morning, still didn't work. Deleted, uninstalled then reinstalled the app - worked fine.  Checked again to make sure and no further problems. I did suspect that it may be the fact that my contract has just days to run before I can upgrade, because even that can cause the odd thing to crop up.

 

@MI5 Working now but only after reinstalling the app.

 

Many thanks 🙂

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MI5
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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