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Nokia lumia

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Anonymous
Not applicable

on ‎09-08-2014 21:00

on ‎09-08-2014 21:00

Just received a new sim with cradle to change from pay as you go to monthly contract, tried to put the sim in and it would not fit as I removed it it snapped off the prongs now I can't even put my old sim in:( any ideas
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:15

on ‎09-08-2014 21:15

It's the prongs in the phone where the sim slides along. The cradle wasn't sliding in, it didn't feel right and was only half way in so I gently removed it but it was a little stuck and the end result was 1or 2 broken prongs:(
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:16

on ‎09-08-2014 21:16

Which lumia is it?
Message 12 of 46
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:16

on ‎09-08-2014 21:16

I'd go into your O2 store tomorrow.

A guru may be able to help.
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎09-08-2014 21:16

on ‎09-08-2014 21:16

Oh dear 😞
It's going to have to go in for repair now I'm afraid - At least a sim tray isn't an expensive job to do though....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎09-08-2014 21:18

on ‎09-08-2014 21:18

You can buy replacement sim trays yourself
Message 15 of 46
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Anonymous
Not applicable
In response to MI5

on ‎09-08-2014 21:18

on ‎09-08-2014 21:18

The new sim was smaller than the micro holder, they provide 2 size cradles unlike the pop out sims that come in 2 sizes, that's what my husband had and we had no problem at all. This cradle is black and you just pop the sim on top!
Message 16 of 46
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:19

on ‎09-08-2014 21:19

Yes. Managed to get both out of the phone but that is why the prong has snapped.
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:19

on ‎09-08-2014 21:19

It's the 630
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:19

on ‎09-08-2014 21:19

Thsts a SIM card adapter as I suggested I believe.
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Anonymous
Not applicable
In response to Anonymous

on ‎09-08-2014 21:20

on ‎09-08-2014 21:20

So it sounds like they have sent you a Nano sim are you sure it's not just the adaptor that has broken can you not pick it out
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