Solved: Re: Nokia lumia - Page 2

Anonymous · ‎09-08-2014

Just received a new sim with cradle to change from pay as you go to monthly contract, tried to put the sim in and it would not fit as I removed it it snapped off the prongs now I can't even put my old sim in:( any ideas

Anonymous · ‎09-08-2014

It's the prongs in the phone where the sim slides along. The cradle wasn't sliding in, it didn't feel right and was only half way in so I gently removed it but it was a little stuck and the end result was 1or 2 broken prongs:(

Anonymous · ‎09-08-2014

Which lumia is it?

Anonymous · ‎09-08-2014

I'd go into your O2 store tomorrow.

A guru may be able to help.

MI5 · ‎09-08-2014

Oh dear 😞
It's going to have to go in for repair now I'm afraid - At least a sim tray isn't an expensive job to do though....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-08-2014

You can buy replacement sim trays yourself

Anonymous · ‎09-08-2014

The new sim was smaller than the micro holder, they provide 2 size cradles unlike the pop out sims that come in 2 sizes, that's what my husband had and we had no problem at all. This cradle is black and you just pop the sim on top!

Anonymous · ‎09-08-2014

Yes. Managed to get both out of the phone but that is why the prong has snapped.

Anonymous · ‎09-08-2014

It's the 630

Anonymous · ‎09-08-2014

Thsts a SIM card adapter as I suggested I believe.

Anonymous · ‎09-08-2014

So it sounds like they have sent you a Nano sim are you sure it's not just the adaptor that has broken can you not pick it out

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