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Nokia Lumia 735 Xmas bundle

Anonymous
Not applicable

on ‎06-12-2014 17:53

on ‎06-12-2014 17:53

Hi there i just purchased a lumia 735 from the 02 store and can't seem to claim my bundle the microsoft website says unavailable .

 

is this some sort of con?

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Anonymous
Not applicable

‎06-12-2014 17:57 - edited ‎06-12-2014 17:58

‎06-12-2014 17:57 - edited ‎06-12-2014 17:58

Hi

No it's not a con but probably a popular one.

Keep trying to redeem the offer.

A similar thread http://community.o2.co.uk/t5/Discussions-Feedback/Lumia-Christmas-Accessory-Bundle-where-is-it/m-p/8...
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Anonymous
Not applicable
In response to Anonymous

on ‎06-12-2014 18:03

on ‎06-12-2014 18:03

what a work up!  dont need this today i wish 02 wouldnt be so sly they make out on the adverts that you get this stuff in store but no they just hand you a dirty leaflet . not at all amused 02 im a new customer since today an your mugging me off already.

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Anonymous
Not applicable
In response to Anonymous

on ‎06-12-2014 18:05

on ‎06-12-2014 18:05

Sorry you feel that way.

As all fellow customers here like you I'm sure we all sympathise.

You can officially let them know what you think via O2 Customer Services. 202 for Contract. 4445 for PAYG and or use the complaint link at the foot of the forum.
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MI5
Level 94: Supreme
In response to Anonymous
  • 153290 Posts
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Registered:

on ‎06-12-2014 18:10

on ‎06-12-2014 18:10

The terms of the offer are quite clear.
Read them carefully and redeem here http://www.microsoft.com/en-gb/mobile/o2christmasbundle/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎06-12-2014 18:15

on ‎06-12-2014 18:15

Sorry, something went wrong



Please try again later

We’re sorry for the inconvenience. We may be having some trouble accessing your Nokia account.

 

 

 

why are they trying to access my nokia account?   i just logged into it for the crack and theres nothing wrong with it also i tried again and it's saying the same thing,  never again 02

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Anonymous
Not applicable
In response to Anonymous

on ‎06-12-2014 18:19

on ‎06-12-2014 18:19

Just tried again , it doesn't work.

 

simple as that really looks like im going back to the shop.

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Anonymous
Not applicable
In response to Anonymous

‎06-12-2014 18:21 - edited ‎06-12-2014 18:23

‎06-12-2014 18:21 - edited ‎06-12-2014 18:23

The bundle comes from Nokia.

"If you have any questions about your claim or eligibility call our helpline on 0844 409 6620."

Let us know how you get on.
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Anonymous
Not applicable
In response to Anonymous

on ‎06-12-2014 18:26

on ‎06-12-2014 18:26

Thanks and yes i will be sure to post back with my results.

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Anonymous
Not applicable
In response to Anonymous

on ‎08-12-2014 17:12

on ‎08-12-2014 17:12

Hi all just thought i'd provide an update i've basically emailed CERT UK and i think they're sorting it out for me i've been going back and forth with emails with them and i'm just waiting on a confirmation i'll write back once all this has been sorted.

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