on 27-10-2014 15:43
I have now had my phone replaced and can confirm the problem still exists. I originally though it was a hardware fault, possibly overheating when left on the charger over night, but can now confirm that the phone does not need to be on charge for it to freeze.
I have tried a factory reset.
I have tried NOT restoring my profile and manually configure it.
I have had the phone replaced (O2 have been very understanding).
It still locks up!
Below for reference is my original thread. At the time of the original roll-out my phone had been lost by O2 during an unrelated repair, when they sent a replacement, it immediatly upgraded. Then my problems began. Finally last week O2 replaced the replacement handset (I had tried all those listed above) but it continues to lock up and stop responding.
I am so frustrated by this I am considering just dumping the phone, I never know if my phone is working so there is little point in having it.
http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Nokia-Lumia-1020-Random-Freezing-since-W...
on 27-10-2014 15:46
You might be better contacting Nokia, they will refer you to a repair centre or you can send the phone off for investigation.
on 27-10-2014 15:46
on 27-10-2014 15:46
on 27-10-2014 16:01
on 27-10-2014 16:01
I think sending to Nokia is my only option now.
on 27-10-2014 16:06
on 27-10-2014 16:06
on 27-10-2014 17:51
on 27-10-2014 17:51