No conmection

[Csadler]

I brought my daughter a Sony Xperia SP its connected to WiFi and can call and text but I can't download Internet or mms settings. She is on giffgaff but everytime I press update it just says no connection 

[pgn]

See if any tips in here help, @Csadler - that is quite an old phone model now.

https://community.o2.co.uk/t5/Android/Sony-Xperia-SP-Help/m-p/557342/highlight/true#M25085

Guide: How can I sort out my network issues? 

[Enlli]

As she is on Giffgaff you may have to put their APN settings manually

https://www.giffgaff.com/help/articles/internet-apn-settings-guide

These are different to O2

[Bambino · Accepted solution]

@Csadler If your daughter's on GiffGaff, this is where you should be: Help hub | giffgaff