What did the website say when you ordered @Cal2?
Did it say next day delivery, or delivery by a date?
Also which phone was it as there are some phones that are delayed due to parts or shipping issues.
Ultimately we won't be able to tell you as it would be specific to your order, so you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
