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order updates

Andy-Ward
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on ‎09-09-2024 11:33 - last edited on ‎09-09-2024 11:53 by Moderator

on ‎09-09-2024 11:33 - last edited on ‎09-09-2024 11:53 by Moderator

No updates on stated order last update deliver date changed to an earlier date but no delivery

[MOD EDIT: Subject title changed ]

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MI5
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on ‎09-09-2024 12:04

on ‎09-09-2024 12:04

@Andy-Ward 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ash23
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on ‎15-09-2024 17:11

on ‎15-09-2024 17:11

Same issues! Ordered on 4th Sept, delivery expected 5th Sept, order status not changed and I’m getting daily texts 

O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carrier will text you with updates. Thanks.

Had one of these everyday since 5th Sept!! Customer service has been awful. 3 people have now apparently escalated this and have promised it will be resolved soon..

Hope you get your order soon!

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