Lumia 550 not supplied with NANO SIM

[Anonymous]

I recently used the online chat to upgraded a Lumia 520 to a Lumia 550. I understood from the conversation that the new phone would be delivered with a NANO SIM alrready fitted. It wasn't. What's the advice on resolving this please?

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Anonymous you may be quicker to pop to your nearest O2 store and pick up a nano sim...or you can order one online https://www.o2.co.uk/shop/sim-cards

You could if you wish give O2 a ring and ask for a sim http://www.o2.co.uk/contactus

[Curr946 Level 26: Upbeat]

If you drop into a store they can swap you over right there and then. I assume this will have been an oversight by the advisor. We are all human, but if you feel strongly enough, you could raise this as a complaint.

[Bambino]

If you go into an O2 store as @Cleoriff suggests, they will give you a nano sim and also swap your account details from your old sim to the new one. It can take up to 24 hours for the sim swap to take effect, but it's usually much quicker than that. I did it a couple of years ago and the sim swap process took about 10 minutes, but times can vary.

[Cleoriff Level 94: Supreme]

I did mine in January @Bambino and like you I was swapped over before I actually left the O2 store....by far the fastest way...

[Anonymous]

I hope @Anonymous followed your advice and had the same experience as you Cleo