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Impossible to move data plan to new apple watch

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Dazzler72
Level 1: Joiner
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on ‎26-01-2024 15:40 - last edited on ‎27-01-2024 12:13 by Moderator

on ‎26-01-2024 15:40 - last edited on ‎27-01-2024 12:13 by Moderator

As of today I am day 5 into this very problem. Upgraded to Ultra 2 from series 7....followed the unpair/pairing steps as I've done previously over the years. No data on the Ultra and rang 202. WOW!!!! asking me to open the app to settings that don't exist!! Unpair...pair...reset...unpair...pair reset. After the merry go round lasted 3 hours I was told its fixed!!! My watch had data!!! They basically charged me to a new data plan!!! After I found him out he cancelled it immediately. I was advised to go into my nearest store....poor lads are sales teams not tech support or contract support...in the store for 2 hours on the phone to o2...how cant the store call them direct??? with no end in sight. 

 

This is a joke!!!!

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MI5
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on ‎27-01-2024 12:16

on ‎27-01-2024 12:16

@Dazzler72 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎27-01-2024 12:16

on ‎27-01-2024 12:16

@Dazzler72 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎27-01-2024 13:25

on ‎27-01-2024 13:25

You're welcome 😉

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎27-01-2024 14:40

on ‎27-01-2024 14:40

Thanks, I think 🤔

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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