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robdood
Posts: 5
Registered: ‎13-12-2018
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Huawei 4G Dongle Crashes PC

on ‎13-12-2018 11:25

I recieved my 4G dongle (Huawei, USB only, no wifi) yesterday.  All working great except... The PC it's connected to crashes frequently since I started using it.  It tends to happen when I try to do something that consumes a fair bit of data, e.g. press play on youtube, running a connection speed test, etc. 

 

has anyone encountered this?  Any ideas on a way to improve it? Is it worth me hunting down firmware for the device?

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MI5
Posts: 111,987
Topics: 564
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Registered: ‎04-04-2012

Re: Huawei 4G Dongle Crashes PC

on ‎13-12-2018 11:28

I'd try uninstalling the device and software first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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robdood
Posts: 5
Registered: ‎13-12-2018

Re: Huawei 4G Dongle Crashes PC

on ‎13-12-2018 11:38

I've done that already. Smiley Sad
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MI5
Posts: 111,987
Topics: 564
Solutions: 14,913
Registered: ‎04-04-2012

Re: Huawei 4G Dongle Crashes PC

[ Edited ]

‎13-12-2018 11:41 - edited ‎13-12-2018 11:41

Run ccleaner and take out any redundant registry entries and reboot.
Check for dongle software updates etc.
Are you win 7, 8 10?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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robdood
Posts: 5
Registered: ‎13-12-2018

Re: Huawei 4G Dongle Crashes PC

on ‎14-01-2019 15:59

Oh, I meant to reply to this - it turns out one of my USB ports is a bit broken so crashes PC when things are connected to it.  That's all it was! 

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