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Help needed

Karis1
Level 1: Joiner
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‎31-03-2020 21:08

‎31-03-2020 21:08

I have forgotten my passcode on my Huawei is there any way I can get into my phone without the passcode
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MI5
Level 94: Supreme
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‎31-03-2020 21:12

‎31-03-2020 21:12

@Karis1 

Keep entering it wrong and eventually it will give you the option to login with your Google account details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Karis1
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‎31-03-2020 21:15

‎31-03-2020 21:15

Is there anyway I can reset it without it deleting all my messages and information etc
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MI5
Level 94: Supreme
In response to Karis1
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‎31-03-2020 21:16

‎31-03-2020 21:16

It won't delete anything if you do as I said
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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‎31-03-2020 21:22

‎31-03-2020 21:22

@Karis1 The only other way is a factory reset and that will wipe your phone.

https://consumer.huawei.com/en/support/how-to/detail-troubleshooting/en-us00692865/

I DO NOT WORK FOR O2



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Karis1
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‎31-03-2020 21:33

‎31-03-2020 21:33

Yeah that will wipe all my text messages tho won’t it
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MI5
Level 94: Supreme
In response to Karis1
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‎31-03-2020 21:35

‎31-03-2020 21:35

You will lose everything with a reset but you'll still need to know your Google account details to complete the wipe.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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