Galaxy buds code after purchasing S23 Galaxy has not been sent

[AlexH]

I purchased the S23 Galaxy nearly 2 months ago and as part of the promotion was supposed to have been sent a code which I could use to redeem a pair of Galaxy Buds Pro for £1. I contacted the support team who told me that I would be sent the code within 5 days over a week ago. What else do I need to do in order to receive my code?

[Enlli]

 Common Complaint.

You need to keep on at O2 I'm afraid

Message O2 on 

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They should be able to help you.

[Oxonian]

@AlexH 

If you have been waiting for more nearly two months, you might want to consider making a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Resolver - mentioned in the first link - have facilitated satisfactory resolutions for some members of this forum.