FREE Samsung Galaxy Buds+ The left earphone stopped working on the 2nd day !!!

[BigDaddyUK]

FREE Samsung Galaxy Buds+

The left earphone stopped working on the 2nd day !!!

It does't charge and cannot connect !! The right earphone works !!

Wrote to support of Samsung, while silence !! Who will fix or change it for me, O2 or Samsung !!

[Cleoriff · Accepted solution]

@BigDaddyUK 

It's a Samsung promotion so they have to change them for you

Ring them https://www.samsung.com/uk/support/contact/ 

[Marjo]

Sorry to hear one of them stopped working @BigDaddyUK .  Hope you get it sorted ok in the end, let us know how it goes.

[BigDaddyUK]

Yesterday I talked with the support of Samsung. They say this is not for us this is in the Promotion Department. I wrote to them, waiting for an answer !! : (((

[BigDaddyUK]

Answer from Promotion Team...
Good afternoon,
Thank you for your email.
Your tracking number (JD0--------------) shows that the parcel was delivered on the 24.03.20.
Rewards are only covered by the promotional warranty for 30 days after delivery.
Please contact Samsung Technical Support or Samsung direct if need the buds fixed/need a replacement pair.
If you have any further queries, please do not hesitate to contact us.

[BigDaddyUK]

Continuation of my story:
Today, the DPD courier arrived and picked up the headphones ... while Samsung reacted very quickly!

[Marjo]

Looks like it's progressing then @BigDaddyUK , that's good to hear. Thanks for keeping us updated!

[BigDaddyUK]

I hope it will be for FREE!!!

[BigDaddyUK]

[Cleoriff]

That didn't take long @BigDaddyUK