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Rachael2213 · ‎07-11-2024

Hi Im setting up my new phone and I'm trying to set up my esim but when I log onto my O2 app it's asking to send me a msg to confirm it's me but my phone isn't accepting txt messages as the SIM isn't set up, how do I solve this?

MI5 · ‎07-11-2024

@Rachael2213

Quickest way is to go in store with photo ID but our advice is to stay with a physical sim because of issues like this.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2024

@Rachael2213

Quickest way is to go in store with photo ID but our advice is to stay with a physical sim because of issues like this.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Esim

Esim

Proof of purchase

smart watch connection to O2 wifi

My order

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