Re: Esim

Chloealicia · ‎03-12-2020

Ive recently got a samsung watch 4G but cant seem to get the esim QR code to work, samsung sayqqing its o2 falut where as O2 saying they activated esim, anyone had this problem and know what to do please
Many thanks

Bambino · ‎03-12-2020

@Chloealicia You probably need to speak to O2 customer service again. Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other available numbers are here: Guide: Coronavirus Community Help and Support

Best time to try to get through is 8 am

I DO NOT WORK FOR O2

MI5 · ‎03-12-2020

@Chloealicia

O2 only support Galaxy Watch3 and Galaxy Watch Active2 for eSim use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎03-12-2020

@Chloealicia,

Its an unsupported device, and surprised Samsung didn't know that.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-12-2020

But not a surprise that O2 didn't......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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