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Boostbox NowTv broadband

tb1uk
Level 1: Joiner
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since O2 closed TuGo, i've had an O2 Boostbox.

all was fine till i joined NowTv broadband. the boostbox wont connect.

been onto NowTV and they said nothing they can do. so, contacted O2. told the lad on the phone the problem and he asked me a few questions and then passed me on to Gagandeep Moore Technical Support Analyst. she sent me a file and said i had to contact NowTV to adjust the following settings on my router.

 

UDP port 500 (IPSec IKE)
•UDP port 4500 (IPSec IKE NAT-Traversal)
•UDP port 123 (NTP)

 

i did tell her that NowTV won't do it but, she insisted they will. guess what? no they won't as the boostbox is not their equipment. so, tried to call O2 again about it and this time when i call i can't get through. i need the boostbox as there is almost zero signal where i live and i only joined O2 years ago as i could do call's and texts using TuGo. i can make call's over wifi, but, not texts. when texts do come through. i get a load at stupid o'clock overnight when my phone hits on a signal

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MI5
Level 94: Supreme
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@tb1uk 

Those are the ports that are required for an O2 boostbox to work.

O2 can't chnge that as the entire system runs that way.

If your BB provider won't help, you'll need to move back to one that will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128131 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@tb1uk 

Those are the ports that are required for an O2 boostbox to work.

O2 can't chnge that as the entire system runs that way.

If your BB provider won't help, you'll need to move back to one that will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 68: Extraordinaire
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@tb1uk

Im afraid NowTV support, being as useful as ever, and it's not down to o2 to open up ports on your broadband.

Im am surprised that NowTV are blocking IPSec Ports, but it does look like nowTV aka Sky Broadband block a lot of VPN tunnels although they wont admit it, however this might help:

https://community.nowtv.com/t5/Setup-Performance/Need-to-access-work-vpn/td-p/552997/page/2



Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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