No SIM card in Apple Watch purchase

[emmaljoyce]

I ordered Apple Watch 6 which arrived a week ago but I haven’t received a SIM card for it and now my order is saying complete.
Please advise?

[Cleoriff]

@emmaljoyce 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[emmaljoyce]

Thankyou ! Will try that now!

[MI5]

@emmaljoyce 

You don't have a physical sim in an Apple watch.

It uses an eSim.

Just go to your watch app on your phone and follow the setup routine for a data connection.

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

[Cleoriff]

Although if @emmaljoyce hasn't received any sim @MI5 , she would still need to call O2 for an esim pack?

[MI5]

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@Cleoriff wrote:

Although if @emmaljoyce hasn't received any sim @MI5 , she would still need to call O2 for an esim pack?

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No, it's already installed.

Just needs activating by the above process.

[Cleoriff]

Ah well. Every day's a school day.

@emmaljoyce  Ignore my advice and follow @MI5's