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No SIM card in Apple Watch purchase

emmaljoyce
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I ordered Apple Watch 6 which arrived a week ago but I haven’t received a SIM card for it and now my order is saying complete.
Please advise?
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Cleoriff
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@emmaljoyce 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Veritas Numquam Perit

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emmaljoyce
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Thankyou ! Will try that now!
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MI5
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@emmaljoyce 

You don't have a physical sim in an Apple watch.

It uses an eSim.

Just go to your watch app on your phone and follow the setup routine for a data connection.

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Although if @emmaljoyce hasn't received any sim @MI5 , she would still need to call O2 for an esim pack?

Veritas Numquam Perit

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MI5
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@Cleoriff wrote:

Although if @emmaljoyce hasn't received any sim @MI5 , she would still need to call O2 for an esim pack?


No, it's already installed.

Just needs activating by the above process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Ah well. Every day's a school day. rofl

@emmaljoyce  Ignore my advice and follow @MI5's wink

Veritas Numquam Perit

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