BB 9900 Bold - Unable to set up work email account.

[Anonymous]

I bought a Blackberry 9900 Bold last year which I set up to receive two email accounts, my own personal account (BT) and my work email account (Microsoft outlook web app). My Blackberry has been away for repairs, so all previous data has been removed. I have set up my BT email account again no problem, however I am having no success with my work email account. I go through setup and despite entering the correct email address and password, a message is displayed saying invalid email address/password contact work email address. Whether set up is done automatically or manually its the same result - one of two messages invalid email address/password or unable to logon check email address/password.

Anybody got any ideas?

[Anonymous · Accepted solution]

I wish my memory was better, as this is exactly the same problem my friend was having and we managed to fix, but the screenshot we took doesn't show the correct information

Are you going into the Manual settings, ie inserting the wrong password in email setup should enable the "I'll provide the settings" manual settings to be accessed?

Actually, the web address should read https://<domain.name.com>/exchange/<mailbox name> not ending in /exchange as I advised previously, sorry.

[Anonymous]

Ok sorted! In the 'I provide the settings' I had incorrectly labeled the mailbox name with my name when it should be the company name...doh!! Anyway the account is now up and running.

Thanks very much to you all for responding.

[Anonymous]

Every day is a school day! 

Glad you got it sorted

[Anonymous]

Glad your sorted.