I'm sick and tired of the absolute lack of customer service at o2. For well over a month now o2 have failed to help me even in the slightest, all they have done is waste my time completely.
It started when my I discovered my phone was locked. I went to get it unlocked (it was locked without my knowing when i bought the phone I might add, a phone singular, not with contract) and all the unlock code attempts were used up. So I phoned o2 directly, and they said they would send me a code to unlock it. They have sent me numerous e-mails, all with the SAME code that does not work. I phone again, they assure me the next code will work; It does not as they AGAIN send the SAME useless code. I phone AGAIN, this time on the phone for over 2 hours explaining in fine detail the problem, they tell me they understand, and will send me a new & unique code that will definatly work. That was 2 weeks ago & I am yet to recive the e-mail or code.
I am completely FED UP with the poor & frankly flippent customer service at o2, and I'm starting to think it will never get resolved because they just dont care at all about their customers as long as they get their money each month.
