refer a friend

[Anonymous]

I have referred a friend and should have been given a £40 reward. Only got £20. Can you sort this out

[Cleoriff]

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@Anonymous wrote:

I have referred a friend and should have been given a £40 reward. Only got £20. Can you sort this out

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@Anonymous @Anonymous

Welcome to the forum I am not certain what reward you mean. We have a member who works for O2 @Anonymous ...she is posting on the forum today...maybe she can help?

[Anonymous]

hi,

when have you done this @Anonymous ?Are you pay and go or contract?

[Anonymous]

@Anonymous

You will need to contact o2 Customer Services Link http://www.o2.co.uk/contactus to ask them to look at the specifics on your account.

[Anonymous]

It's the refer a friend offer.  Not sure why no one in o2 is aware of the offer. I referred a friend to o2 online and should have got £40 reward each. Can you look I.to it

[Anonymous]

The referral was done in October. I received today £20 voucher. Should be £40 each

[Anonymous]

Some info here http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

https://www.refero2.co.uk/m/mobile/Default.aspx?key=8ABDD90B-5EB7-4691-9A35-A29C6586B08F

I'm aware of the offer but as fellow customers we don't have access to your account.

[Anonymous]

I am aware of the offer @Anonymous  , but when you have done it is very important.

[Cleoriff]

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@Anonymous wrote:

It's the refer a friend offer.  Not sure why no one in o2 is aware of the offer. I referred a friend to o2 online and should have got £40 reward each. Can you look I.to it

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Just to be clear. You have posted on the community forum. We are all customers like yourself. I called for @Anonymous  as she actually works for O2 and posts on the forum in her own time.....and she is now helping you. take her advice please.

[Anonymous]

Are you contract or pay and go? Did you refer your friend to go on a new contract or was it the 4 free sim cards (£40 amazon vouchers?)