O2 upgrade same and new customer deal - Page 2

Anonymous · ‎29-09-2012

I wonder if any one can shed some light for me? I finally got through to O2 yesterday to arrange for my upgrade to the iphone 5. They have offered me the upgrade and the deal on £36 a month and I have to for the phone. I then looked at the web site and this is exactly the same deal as new customers are offered so how is this an upgrade?

MI5 · ‎08-02-2013

@Anonymous wrote:
No threats - just want the same deal as new customers - otherwise I might consider not upgrading and relocating my home phone/broadband/and mobile to a cheaper supplier

You will get the same deal as new customes - That is O2's policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎08-02-2013

Always go for the cheapest provider that suits your needs.

Loyalty is a thing of the past.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎08-02-2013

O2 have been giving everyone the same deal for the best part of a year or so.

It's unfair for new customers to get better deals than existing customers. Same the other way round.

Fairness is about treating everyone equally and not disadvantaging anyone. So therefore its fair that O2 offers the same deals to everyone.

"Upgrade" is a term for renewing your contract, usually meaning you get a better phone than your last one. Price doesn't come into it.

Anonymous · ‎08-02-2013

Everyone wants something for nothing these days