We've been told this by O2:
We advised customers of this change via email in May and that you'd receive a notification when this is complete.
The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app ➡️ https://www.o2.co.uk/help/apps/my-o2-app
Go to Support > Orders > Track my order > Select your mobile number.
Please refer to the email sent in May for additional information.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
